Most Global SAP Support Services rely on large regional delivery centres staffed by teams with varying levels of SAP experience and expertise. While this approach can reduce overall costs, it often lacks consistent service quality, regular access to the same consultants, and high levels of customer engagement.
As an experienced SAP global partner, our global support model takes a fundamentally different approach, offering comprehensive SAP support and maintenance services with consistent quality and deep product knowledge.
Birchman’s Global SAP Support Service is built around a coordinated, single-partner model that combines central governance with local expertise. We provide consistent SAP support and maintenance services across regions through a unified service desk, clearly defined SLAs, and dedicated service delivery managers who oversee performance, communication, and continuous improvement.
Supported by a network of trusted partners and standardised ITIL-aligned processes, this approach ensures responsive local support, seamless handovers across time zones, and a consistent, high-quality experience wherever your business operates.
The United VARs network delivers United VARs SAP support through 70+ independent SAP consultancies, covering 100+ countries. As trusted SAP global support partners, they provide local delivery with global reach, enabling high-quality, region-specific SAP services through a unified support model.
Birchman is the primary UK member of United VARs and a leading SAP global support consultancy, as well as one of a handful of recognised SAP global partner consultancies with the depth and capability to deliver truly end-to-end support.
If you’re looking to expand beyond your operation beyond the UK shore, we can help. With Birchman, you get homegrown levels of assurance and support, with the flexibility that comes with United VAR’s vast network.
Local language support in nearly every country, for any SAP skillset
Birchman’s flexible, time-based SAP support and maintenance services model designed to meet the needs of your business
Clearly defined SLAs, with all deliverables under one agreement with Birchman, your SAP global support partner
ITIL aligned centralised ITSM tool serving all regions in scope, with reporting and trends and optimisation per location
Handshake between local support teams to manage incidents and all ticket types
Service managed centrally from the UK and with dedicated Service Delivery Managers in each location
See how a United VARs partner successfully delivered a global SAP Application Management Services (AMS) model across multiple countries, demonstrating the proven approach Birchman brings to UK led global SAP programmes.
If you have an upcoming project that could benefit from our extensive partner network and SAP experience and capabilities, get in touch via the form below and we’ll be in touch soon.
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Birchman
Bath Road
Hare Hatch
Berkshire
RG10 9SA
Birchman
4200 Waterside Centre
Solihull Parkway
Birmingham Business Park
Birmingham
B37 7YN
