Target Operating Model.

Digital Transformation Made Possible

Success today depends on technology, structure, clarity and direction. A well defined digital transformation operating model helps bridge the gap between strategic goals and day to day execution.

It ensures people, processes and platforms move in sync, adapting to change without losing momentum. At Birchman, we help organisations design models that are both practical and future ready.

Target Operating Model: Guiding Your
Digital Transformation

Adapting to stay relevant and competitive, is just one of many strategic imperatives demanded by today’s rapidly evolving digital landscape. Hence the value of a well defined target operating model framework for guiding your digital transformation strategy, and aligning business transformation activities with your overall digital strategy. Getting that right is a task made easier with access to expert support, and at Birchman we specialise in helping organisations develop and implement tailored operating models – to meet their ambitions for ever-greater efficiency, resilience, and innovation.

Key elements of our Target Operating
Model approach

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Digital Transformation
Framework

Our approach provides a comprehensive framework for guiding your digital transformation journey

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Tailored
roadmap

We work closely with you to develop a customised digital transformation roadmap that aligns perfectly with stated objectives

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Business
adoption

Where our change management approach extends to ensuring every team and individual is getting the most out of digital transformation, and integrating new capabilities into established workflows

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Change
management

Understanding the importance of effective change management in any digital transformation, our approach ensures that your teams are equipped to transition with complete confidence

We appreciate that digital transformation can feel like a big challenge and demand skills either unavailable or absent within your business. Equally, you’ll recognise the need to overcome these obstacles to drive future opportunities. That’s why our Target Operating Model (TOM) is purpose-built to address any issues slowing down transformation, offering expert insight and practical recommendations every step of the way.

As part of our target operating model consulting, we help organisations structure their transformation journey with clarity and confidence.

Do these bottlenecks sound familiar?

Whatever the rate of progress of your digital transformation, familiar
challenges are always to be anticipated

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Siloed
operations

where Teams working in silos will typically be a source of confusion, inefficiency and slow progress.

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Outdated
technology

where legacy systems can hold you back, making it hard to innovate or scale.

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Resistance to
change

where some of your people may resist new systems, preferring to stick with what they know.

Business platform
Budget
overruns

where the design of your systems keep changing, thereby extending implementation timelines

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Lack of
accountability

where unclear roles and responsibilities post-go-live leave new systems underutilised.

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Slow
decision-making

where decisions drag on, making you miss opportunities in a fast-moving market.

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Unstructured
governance

where your Governance governance model is not predictable or clearly defined

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Inconsistent customer
experience

where disparate systems lead to fragmented customer journeys and inconsistent service.

Data
silos

where a lack of unified data, makes the drive for informed, real-time decisions seem almost impossible.

If any of these resonate, you are not alone, but with the right strategy they certainly don’t have to hold you back.

Our unique offerings

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Target Operating
Model

We align your business with industry best practices, while simplifying processes and maximising every efficiency.

Project Readiness &
Governance

We ensure your projects stay on track, with super users at every level able to drive long-term success.

Education, Training & Change

We get your teams ready for go-live with training that makes adoption easy and impactful.

Why Birchman?

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Tool Agnostic

Our focus is on finding the best solution for your unique needs whether that’s in SAP, integrates with SAP or involves non-SAP systems

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Boutique Consultancy

The means a truly personalised service that’s dedicated to providing honest, practical advice based on your needs, not trends

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Industry Expertise

We believe deep sector experience and domain knowledge is vital for maximising the business impact of any project

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No Nonsense

We avoid consultant technobabble and instead offer straightforward advice, clear-thinking, and hands-on delivery

By partnering with Birchman, you’ll access the expertise needed to successfully implement a dynamic TOM. Delivered by a partner who’s committed to helping you deliver sustainable results today, and long-term success into tomorrow.
#AmbitionMadePossible

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Headquarters

Birchman
Bath Road
Hare Hatch
Berkshire
RG10 9SA

Birmingham

Birchman
4200 Waterside Centre
Solihull Parkway
Birmingham Business Park
Birmingham
B37 7YN