Global SAP Support.

How Birchman’s global SAP support model differs from the competition

Most global support services rely on large regional delivery centres staffed by teams with varying levels of SAP experience and expertise. While this approach can reduce overall costs, it often lacks consistent service quality, regular access to the same consultants and high levels of customer engagement.

Our global support model takes a fundamentally different approach, offering comprehensive SAP support and maintenance services with consistent quality and deep product knowledge.

Global SAP Support Services, powered by United VARs

The United VARs comprises 70+ independent SAP consultancies, covering 100+ countries. As trusted SAP global support partners, they provide local delivery with global reach, enabling high quality, region specific SAP services through a unified support model.

Birchman is the primary UK member of United VARs and one of just a handful of recognised SAP global partner consultancies with the depth and capability to deliver truly end-to-end support.

Let us help you with your global rollout

If you’re looking to expand beyond your operation beyond the UK shore, we can help. With Birchman, you get homegrown levels of assurance and support, with the flexibility that comes with United VAR’s vast network.

With our unique offering, you get:

Local language support in nearly every country, for any SAP skillset

Birchman flexible time based support model designed to meet the needs of your business.

Clearly defined SLAs, with all deliverables under one agreement with Birchman

ITIL aligned centralised ITSM tool serving all regions in scope, with reporting and trends and optimisation per location

Handshake between local support teams to manage incidents and all ticket types

Service managed centrally from the UK and with dedicated Service Delivery Managers in each location

United VARs AMS delivery in action

See how a United VARs partner successfully delivered a global SAP Application Management Services (AMS) model across multiple countries, demonstrating the proven approach Birchman brings to UK led global SAP programmes.

Case Study

Have a global SAP rollout project on the horizon?

If you have an upcoming project that could benefit from our extensive partner network and SAP experience and capabilities, get in touch via the form below and we’ll be in touch soon.