SAP Support Services

Birchman is an SAP Platinum Partner and member of United VARs​

SAP Support can be a complicated field to navigate and understand, but Birchman is here to support you.

Birchman delivers full functional and technical SAP support services. We provide a flexible model to suit your needs; whether it be to augment your internal team or a full outsource, our objective is to reduce the quality, severity, and impact of incidents. We do this by providing proactive services and focusing on continuous business improvement.

What SAP support models do Birchman provide?

Birchman provides two core support models:

  • UK SAP Support Services delivered by UK-based application and technical consultants.
  • Global SAP Support Services powered by United VARs members.

 How is the Birchman UK support model different from the competition?

There are three key differences:

  • Highly experienced, skilled senior application and technical consultants– These expert consultants improve the quality of the service with their extensive knowledge, and reduce the effort to resolve incidents and deliver changes. This results in a market-leading cost-to-value model.
  • Birchman Advanced Monitoring– By continuously monitoring a range of KPIs, Birchman is able to provide a preventative technical support service. Our objective is to avert serious incidents, and if they cannot be prevented, to get the solution up and running as quickly as possible. Whilst Birchman does offer a flexible model, most customers choose between 24×7 or 10×5 monitoring and technical support.
  • Continuous Business Improvement– Birchman can offer a high value-add service by completing functional and technical health checks, reviewing ticket trends, and root cause analysis alongside improvements from SAP. 

SAP support services from Birchman include:

  • SAP Functional health checks
  • SAP Technical health checks
  • Technical and Application Support for Incidents, Service Requests and Change Request
    • ITIL aligned processes
  • Services delivered by UK based functional and technical consultants
  • Full remote systems monitoring and management
    • Proactive systems monitoring of the SAP landscape
    • Suite of industry leading tools
    • 24×7 or 10×5 monitoring and technical support
  • SAP Development / ABAP services
  • SAP Cloud Platform / SAP Business Technology Platform
  • PaaS, IaaS and hosting through selected partners

Global SAP support services, powered by United VARs

Through the United VARs we provide a Global Application Managed Service which covers local support availability in 100+ countries. United VARs has a membership of 70+ SAP companies covering 100+ countries. Collectively, we are one of the leading SAP Global Platinum Partners.

If you are a UK company and need local support outside of the country, or follow-the-sun support, we can help, all under one simple contract and model.

 How is the Global support model different from the competition?

Most worldwide support offerings are based on global or regional centres of resources. This has the advantage of lowering cost but doesn’t often provide the best service.

Our global support model is fundamentally different. United VARs members can provide local support across 100+ countries with consultants that speak the local language, are culturally aligned, understand the localisation requirements, who are in the same time zone, and are geographically close. All under one model and contract. This is a unique offering in the marketplace.

Whilst most global support is delivered in English, it adds a great deal of additional value if you can communicate with consultants in your local dialect, who also understands your local uniqueness.

What our clients say...

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