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SAP Support Services

Birchman are a SAP Platinum Partner and member of the United VARs

Selecting the SAP Support partner that is the best fit for your business can be a daunting prospect. However Birchman understands the importance of a strategic partnership and helping clients get the most from their investment in SAP. Birchman delivers full functional and technical SAP support services. Over the past 20 years we have listened to our clients and developed a highly flexible and engaging model to suit their needs. Whether it be to augment your internal team or a full outsource, our objective is to reduce the quality, severity, and impact of incidents. We do this by providing proactive services and focusing on continuous business improvement.

 Why choose Birchman as your UK SAP Support Partner?

  • Our Support Model – We offer a variety of model options and types, the most popular is our cost effective flexible support service which is based on a time call-off in low 15 minute increments for all support related services and small change requests.

  • Highly experienced, UK based, Senior Application and Technical SAP Consultants – Our team of expert consultants improve the quality of the service with their extensive knowledge, and reduce the time taken to resolve incidents and deliver changes. This results in a market-leading cost-to-value model.

  • Birchman Advanced Monitoring – Birchman is able to provide an automated preventative technical support service. Our objective is to avert serious incidents, and if they cannot be prevented, to get the solution up and running as quickly as possible. We respond to and action critical alerts on a 24×7 basis.

  • Continuous Business Improvement – through our unique and engaging approach to account management Birchman offers a high value-add service by completing functional and technical health checks, reviewing ticket trends, and root cause analysis alongside improvements from SAP.

  • Signavio Process Insights – Integrated into our model to enable our clients to instantly gain an understanding of over a thousand potential process improvements within their ECC or S/4 systems

 At Birchman agility and innovation are core to what we do and support is no exception. Some highlights of this are:

Onboarding

Our transition approach has been developed over many years and ensures that your support service starts efficiently and effectively from day one

Scope

Our model can support all of SAPs product portfolio whether on prem or in the cloud, supporting users locally based or anywhere in the world

Cost Reduction

Comes in many forms such as methods to reduce ticket volumes or identifying processes for automation and system improvements to help to reduce your costs

Flexibility

Flexible contracting and ITIL aligned support options enabling a truly bespoke model to be defined that meets your needs and budget

Account Management

All of our clients are provided with multiple senior SAP skilled UK based named points of contact ensuring the best in-class advice and ongoing interaction is provided

Monitoring

Our technical support, 24x7 system monitoring and health checks ensure complete peace of mind; with comprehensive KPI reports provided

Global Support

We provide a global support model with local support provided through the United VARs partner network, centrally managed by Birchman using our model and our approach

Sustainability

Understanding the impact of what we do through Hybrid working, reducing unnecessary printing, travel whilst encouraging sustainable transportation and much more

VAR/Maintenance

As a Platinum partner and certified Partner Center of Expertise (PCoE), we can provide advice on SAP license purchases, ongoing enterprise support (Maintenance) and SAP Cloud Subscriptions

Birchman’s Global SAP support services, powered by the United VARs

Through the United VARs partner network we provide a Global Application Managed Service which covers local support availability in over 100 countries through our flexible and cost effective operating model.

United VARs has a membership of 70+ SAP companies covering over 100 countries with Birchman being the UK member. Collectively, we are one of the leading SAP Global Platinum Partners.

If you are a UK company and need local support outside of the country, or a follow-the-sun support, we can help, all under one simple contract and model.

 

Birchman's Global SAP Support Model

What our clients say...

"Birchman has been instrumental in guiding us through an extremely complex business and systems change programme, which included the implementation of SAP, and ensured a very smooth and successful implementation.”
CEO
“Birchman was very supportive. The firm provided highly skilled and very good professionals, without exception, whenever we needed them. When we went live, it was with complete certainty.”
CIO
“Birchman’s proposal was extremely professional and very competitively priced. The company demonstrated its commitment to quality and its commitment to working with us as a long-term partner.”
IT Director
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Why Birchman?

SAP User
Forum

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Digital Transformation

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United
VARs

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S/4HANA Move, By Birchman

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Business Intelligence

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We have provided an overview above of our services. The best next step is to talk to you about your specific needs and answer any questions, we will then work with you to define a bespoke flexible support model. Please contact us using the form below.