SAP Support can be a complicated field to navigate and understand, but Birchman is here to support you.
Birchman delivers full functional and technical SAP support services. We provide a flexible model to suit your needs; whether it be to augment your internal team or a full outsource, our objective is to reduce the quality, severity, and impact of incidents. We do this by providing proactive services and focusing on continuous business improvement.
Birchman provides two core support models:
There are three key differences:
Through the United VARs we provide a Global Application Managed Service which covers local support availability in 100+ countries. United VARs has a membership of 70+ SAP companies covering 100+ countries. Collectively, we are one of the leading SAP Global Platinum Partners.
If you are a UK company and need local support outside of the country, or follow-the-sun support, we can help, all under one simple contract and model.
How is the Global support model different from the competition?
Most worldwide support offerings are based on global or regional centres of resources. This has the advantage of lowering cost but doesn’t often provide the best service.
Our global support model is fundamentally different. United VARs members can provide local support across 100+ countries with consultants that speak the local language, are culturally aligned, understand the localisation requirements, who are in the same time zone, and are geographically close. All under one model and contract. This is a unique offering in the marketplace.
Whilst most global support is delivered in English, it adds a great deal of additional value if you can communicate with consultants in your local dialect, who also understands your local uniqueness.
