Our objective is to minimise the quantity and severity of issues through a proactive service, problem management and continuous improvement

Birchman provides a flexible complete service ranging from ad hoc support to augment your internal team through to a full managed service

Highlights include:

  • Leading edge 24x7x365 monitoring and proactive maintenance.
  • Technical and application support delivered by highly skilled and experienced consultants.
  • Hosting: We provide a range of hosting options.
  • Support on demand
  • SAP certified Partner Center of Expertise and therefore a certified VAR support partner.
  • ITIL aligned and ISO 27001 & 20000 certified.
  • SAP Partner for 20+ years.
  • SAP Gold Partner

Birchman offers an international support centre operates 24 hours a day, 365 days a year. Within the support centre is offered to our customers different levels of support services, system administration and maintenance of the different products of SAP and Oracle Microsoft covering support services, administration and maintenance of this products..

The International Standardization Organization (ISO) has granted certification in two different international standard versions to the Birchman Group. Specifically the ISO20.000:2011 and the ISO27.001: 2005, which regulate the provision and security over the information of the 24 x 7 Birchman Service Desk.

These rules come to confirm the quality that Birchman provides to its customers. Not only in provisioning efficient services, but also in preserving the end-to-end security. Birchman has a high internal exigency level to purvey a fast and efficient service to the needs of every customer.

In addition, Birchman executed the certification process according to the international standards, ISO20.000:2011 with APMG and ISO27.000:2005 UKAS model, which qualify our firm as a worldwide service provider.

Our Service Catalog of Managed Service are:

Corrective Support: Support to any incident in the productive environment of the customer.
Adaptive Maintenance: Support to any deployment, modification, enhancement in any software product of the customer. The objective of this support is enhance and cover the end user needs in the business processes
Preventive Maintenance Monitorization of the environment in the correct way and prevent any possible failure of the productive environment