​​​An SAP customer relationship management (CRM) solution from Birchman can improve profitability, revenues and customer satisfaction.

SAP CRM empowers sales forces and marketing departments, enabling them to convert more prospects into sales and improve customer service. This versatile solution helps companies to improve customer segmentation, formulate personalised offers, tailor and target their marketing spend, speed up issue resolution and deliver superior customer service. Birchman has many years' experience of deploying SAP CRM solutions that embrace internet sales, telesales, customer call centres and marketing. With our expertise as an SAP Gold Partner we can also use Sybase and Syclo technology to develop SAP CRM solutions for mobile sales and service, and integrate SAP CRM with other complementary SAP business solutions.

Trust Birchman to:

Provide expert SAP CRM consulting services and identify business requirements in areas including field service, call centres, sales and marketing.
Create a workable roadmap for the deployment of SAP CRM and manage the implementation of the core SAP CRM software modules.
Add a mobile dimension to your SAP CRM system, with tailored solutions based on Sybase and Syclo technology.
Develop ecommerce and web-based solutions, based on SAP’s Web Channel Experience.
Further extend and customise your SAP CRM platform, using SAP solutions for customer analytics, reporting, big data and social marketing, as well as cloud-based services.


Birchman, always aligned with the best of breed world class solutions implements software from the main vendors providing safe and ROI based projects:

  • Consulting services
    • CRM diagnostic
      • Sales
      • Field Service
      • Call Center
      • Marketing
      • Mobility
      • Social networking
    • Software solution selection
    • Process reengineering
    • CRM implementation roadmap approach
  • CRM Core Applications
    • Oracle Siebel CRM
      • Call centre
      • Siebel service
      • Siebel field service
      • Siebel marketing
      • Siebel sales
      • Siebel Loyalty
      • Siebel Mobile
      • Wireless, handheld
  • Mobility
    • Oracle Open UI
    • Oracle Mobile
    • SAP Sybase
    • SAP Syclo
  • eCommerce and Web channel
    • Oracle ATG
    • Oracle Siebel eCustomer
  • Customer Analytics
    • Reporting and dashboarding
      • Oracle OBI
    • ETL
      • Oracle Data Integrator
      • Oracle Warehouse Builder
    • Big Data
      • Oracle Exadata
  • Cloud
    • Oracle Fussion CRM
    • Oracle CRM OnDemand
  • Social
    • Oracle Social


Microsoft Dynamics xRM.

Connect your organisation and empower your sales force.

Historically, developing Line of Business (LOB) applications has entailed a mix of custom-developed solutions and packaged software with additional complex integrations and customisations.

However, it is not uncommon for this approach to result in difficult compromises in terms of project scope, cost, time, functionality, and complexity. Over time, many organisations began to suffer under the administrative burden of these disparate solutions—often each with its own management needs, technologies, and infrastructure.

In order to address these challenges in a consistent and cost-effective way, organisations are now turning to business application frameworks designed to provide rapid development and deployment of a wide range of custom applications.

The xRM business application framework of the Microsoft Dynamics CRM offering is designed to help organizations meet their LOB application requirements. These solutions are more economical than traditional approaches and provide rapid application development, a high degree of flexibility, and consolidated systems management.

Birchman has been a Microsoft Partner for over ten years and is currently a Gold Partner...

With our vast experience in deploying solutions into private and public sector clients, combined with leading-edge development methodologies including RUP and Agile, Birchman is ideally placed to rapidly deliver value to your organisation.